RICHARD S. TROUPIN
· Skilled Business Architect and positive change agent with proven experience designing and delivering better business processes and the systems to support them with technologically appropriate solutions.
· Technical Manager / Project Manager/ .NET Architect / Sr. Business Analyst
· Experienced .NET Developer using C# (6+ years) or VB.NET (10+)
· Experienced ASP.NET (10+ years), Windows Mobile Application Developer (5+ years)
· Highly effective with customers, non-technical users, senior management, technical project managers, and developers in teams. Self starter.
· Effective leader with strong analytic, business, financial, training and soft skills.
· Strong interpersonal, team building and matrix management skills.
· Mentor familiar with the latest Microsoft products, initiatives, and n-tier system architecture, OO A/D, and OOP.
· Full Software Development Life Cycle (SDLC) management, design and development across many industries, not-for-profits, and government organizations.
· Designed overtime management enhancements for US Postal Service DOIS.
· Managed major hardware and software deployments to over 500 USPS locations.
· Designed, enhanced a variety of internet sites, portals, extranets supporting businesses and consumers, businesses (B2B), call centers, mobile users.
· Design, enhancement, development of Windows Forms Applications for a variety of business and manufacturing processes, including mobile solutions.
· Effective in developing and implementing structured systems for unstructured and non-traditional environments utilizing vision, entrepreneurial spirit, strong sense of urgency, and personal integrity that enhance end-user productivity, accountability and decision making-providing better, more timely decisions.
· Strategic and tactical thinker, team player, effective facilitator and change agent.
· Comfortable developing in iterative RAD, Agile, Scrum, Test Driven Development (TDD), Waterfall, Rational , Microsoft or custom unified processes
· Actively involved in the leadership of most of the projects worked on.
· Skilled Analyst, JAD facilitator, and interviewer capable of uncovering full system interactions and effectively writing SOW, System Requirements, Functional Requirements, Use Cases, Technical Specifications, Test Plans, Deployment Plans, Administration and User Documentation and procedures covering a wide ranging business processes.
· Former Securities Compliance Officer, Insurance Branch Manager, Series 7 Registered Financial Consultant with knowledge of insurance and securities industry regulations and practices.
Platforms: MS-DOS, Windows 3.x, 95, 98, 2000, XP, Windows 7,Windows NT 3.51, 4.0, NT Server 4.0, Windows 2000 Advanced Server. Windows Server 2003, Windows CE, Windows Mobile 5.0, 6.x,Windows Phone 7. Windows Server 2008. Exposure to Android and iOS.
Databases MS Access 97, 2000, SQL Server 7.0, SQL Server 2000, SQL Server 2005, SQL Server 2008 R2, SQL Server CE, SQL Server Mobile 3.0, 3.5 , Sybase ASA 4.5, 11.2, 12.5.3, Tandem, and Oracle 9i,10g, AS400, and DB2. TSQL and PL/SQL. Exposure to MySQL, SQLite.
Federal Security Clearance: U.S. Citizen with Active DOD Secret Clearance.
Leadership roles in over 20 projects as Project Manager, Sr. Business Analyst, Lead, or Consultant involving improvement and automation of business processes, financial systems, insurance and payment processing, project management and collaboration solutions, and hardware and/or software deployments delivering the business results needed. Led or participated in Joint Application Development (JAD) sessions in various industries with users from C level to manufacturing plant floor. Managed contractors, deliverables, deployments, developers, and the expectations of users and stakeholders.
Experience includes over 40 projects during the past 15 years. Clients included: A.G. Edwards, Aon Insurance, American Power Conversion (APC), Blackbaud, Boeing, Continental Tire, Cerro Copper, Goodrich Aerospace, Guardian Medical Group, MasterCard International, a Law Office, Parts Suppliers, Maritz, the Regional Justice Information Center (REJIS),US Defense Logistics Agency, US Postal Service, U.S. ARMY, Maryland MVA, US Tape & Label, the construction industry, and not-for profits and start-ups.
Prior experience includes Insurance Sales and Management for over a decade with MetLife (CLU, ChFC), and securities industry experience as a Financial Consultant with Merrill Lynch (Series 7).
Selected Work Experience:
DEFENSE LOGISTICS AGENCY, Battle Creek, MI
Sr. Microsoft Developer and Team Lead
Environment: .NET 3.5-4.0,WCF, ASP.NET, Oracle 10g, VSS
Lead a team of Sr. Microsoft .NET developers in support of DLA's Reutilization Business Initiative. Tasks have included the design and development of a cross-site Reporting Infrastructure and 50 reports for the DLA Portal using XSLT, and MILSTRIP Stock Requisition processing. Created design and technical specifications, white papers for management, and supported interface documentation and development.
SIMPLEX HEALTHCARE, Nashville TN
Lead Developer and Architect
April 2011 – Present
Environment: .NET 4.0, WCF, WinForms, WPF, TFS, VS2010.
Research and technology evaluation, architecture, and coding of the proof of concept SIP VOIP soft phone integration with in-house Microsoft custom applications and Siemens Ensercle system to significantly improve agent compliance and productivity for call center. Worked closely with Telephony team to deliver all phases ahead of schedule and below budget. Refined for User Acceptance Testing, and provided other enhancements.
GOODRICH AEROSPACE, Vergennes, VT
Middleware Software Engineer
December 2010- April 2011
Environment: .NET 4.0, Microsoft Silverlight 4.0, WCF, WIF and Federated Security, Web Services, Server 2008, SQL Server 2008. WCF Middleware design and development for Goodrich’s Sensors and Integrated System's (SIS) Health and Usage Monitoring Systems (HUMS) enterprise portal project. Also researched and developed proof of concepts for next generation of infrastructure and security.
TELEZYGOLOGY INC, Chicago, IL
Software Project Manager
July 2010 – October 2010
Took over management of a critical enterprise project assigned to an external firm that was significantly behind schedule and provided the leadership and some architectural guidance needed to take it from a buggy, slow performing prototype to a fast, functional product that has been delivered to clients. Wearing multiple hats as Architect, Senior Business Analyst and Project Manager, led improvements in defining use cases, requirements, service level agreements (SLA) for performance, database refinements, implementation of security, and many supporting tasks including Licensing, creating an Installation Support Application, User Guide, and mentoring internal resources. Also responsible for defining and setting up full Integration Test Center, including Sun Virtual Box virtual machines, and supervised QA resources testing the server- based application.
STATE OF MARYLAND, Glen Burnie, MD
Sr. Software Engineer
March 2010 – June 2010
Environment: XP, Windows 7, .NET 3.5,Leadtek LR9548S GPS, Panasonic Toughbooks, SQL Server 2005, Clear Case, Visual Studio 2008, Silverlight, WPF, WCF Services.
Provided guidance on security architecture for occasionally connected devices with Silverlight and WPF implementation in support of CDL Skills Test automation. Wrote Encryption, Xml serialization and synchronization. Created Windows application to pull NMEA sentences from Global Positioning System (GPS). Created algorithms to compared routes taken to planned test routes. Created Google Map intranet site for supervisor review and monitoring from GPX files. LDAP queries in C#. System Analysis, use case, and database design and integration.
US ARMY, Rock Island, IL
November 2009- March 2010
Responsible for creating 60 plus Crystal Reports to support the Mobility Inventory Control Accountability System (MICAS), including most of the stored procedures they are based on against a SQL Server 2005 database. Also did ASP.NET UI development on shipping modules.
GUARDIAN MEDICAL LOGISTICS, LLC, St. Louis, MO
August 2009 – November 2009
Environment: VS 2008, .NET 3.5, Enterprise Application Blocks 4.0, Visual Source Safe, Component One Web Reports, DevExpress Reports, Crystal Reports 10.
As Architect and lead coder of Extranet web portal, provided access to custom reports against real-time data, and other functionality for clients of a fast growing logistics firm. Included system analysis, security architecture, report scheduling features and a Windows service to automate Crystal Report generation based on client’s requests and then email reports on their requested schedule as PDF to clients.
BOEING, St. Louis, MO
Software Engineer 3
February 2009 – July 2009
Environment: VS 2005, Infragistics, InstallShield 2009, Sybase 12.5.3. IBM Rational Clear Case and Clear Quest, Telelogic DOORS 8.3. Crystal Reports 10.2. Various Boeing Internal Tools, VMWare.
Part of small team that brought a prototype enterprise F18 Hornet Automated Maintenance Environment (AME) CAB Smart Client application to production release in less than six months. Application provides reports and a very visual display of maintenance data as part of RTOC (Reduce Total Ownership Costs) program and is highly configurable for the US Navy. Mentored new developers and team members. Role included analysis, coding, requirements review, database and stored procedure analysis, obfuscation, packaging and deployment, and testing.
SECURE DATA, INC. (acquired Foster Townsend, Inc). O’Fallon, IL.
Consultant / Sr. Application Developer
July 2007 – January 2009
Environment: VB 6.0, SQL Server 2005, .NET 2.0
Application design, system analysis and requirements gathering, scoped project related to the feasibility of upgrading a legacy VB. 6.0 application that logs biometric test equipment results to integrate with enterprise databases for quality compliance. As, Architect, prototyped a .NET solution to integrate biometric system with enterprise access control systems and auditing databases.
Environment: VB.NET Windows Forms, SQL Server 2005, One-Click, .NET 2.0, Visual Studio 2005, Visual Source Safe
As Sr. Application Developer for the Cerro Flow Products Shelbina MES project, actively involved in requirement gathering (JAD) meetings, system analysis, prototype design, documentation, database design, application design and coding of a Windows VB.NET client application with a SQL Server 2005 database that integrates all major areas of major copper tube, job shop oriented manufacturing plant allowing production, downtime, quality, and scrap data entry and delivering improved product quality tracing, production and machine utilization reporting. Application’s design used My Generation and CodeSmith systems for basic CRUD tasks and entity creation to enable delivery of the complex custom application for a very reasonable development investment. Mentored internal resource completing knowledge transfer for ongoing maintenance.
Environment: C# Windows Forms, WCF 3.0, One-Click, .NET 3.5, Visual Studio 2005, 2008, Team Foundation System
As a contract developer at National Auto Warranty Services (NAWS), worked on maintenance, new development, and regular deployments of a large Windows application. It supports a large sales and support call center (500+) and administrative support operations, including payment processing. On team involved in a major re-architecture from a thick client WCF platform to a thin client with Windows services using WCF and LINQ to SQL Data Access Layer. Created and implemented Service Oriented Architecture (SOA) for another firm.
NESTLE’-St. Louis, MO
January 2007- July 2007
Environment: C# and VB.NET, ASP.NET 2.0, against IBM DB2 (ver. 7, 8) databases.
Supported Ralston Pet Products Wet Plants engineering. Helped create and deploy internal reporting website that included comprehensive material and manufacturing Variance Reporting for all their canned pet food plants on their intranet. Upgraded site from ASP.NET 1.1 to 2.0. Some system analysis for SAP integration of Wet Plants.
RST CONSULTING LLC, St, Louis, MO
July 2006- January 2007
Environment: ASP.NET 2.0 XML Web Services, Windows CE 5.0, C#, SQL Server 2000, SQL Server CE, Windows Mobile 5.0, Xml Web Services.
Contracted to work through SSE Inc. on a range of projects and roles including:
· Developer of an Intranet site for a client using ASP.NET 2.0 and C#
· Sr. Business Analyst role documenting current credit card processes for a legacy system used by a national firm. Also working with team of internal resources from all departments, developed requirements for and reviewed vendors for the new credit card system. Created functional requirements and detailed conversion and implementation processes for new credit card system.
· Business Analyst / Developer roles for new Windows Mobile 5.0 Smartphone application that was originally envisioned as a Tablet PC application replacing a paper and MS Access process. Also designed and coded web services using SQL Server 2005 and C# to support synchronization with mobile application that provided significant savings in hardware costs to client while enhancing the productivity of field staff.
2005-2008 Managing Partner, Project Manager, .NET Architect for Contractor’s Collaborative Network LLC. Led the design and coding of multi-year Construction Project Management effort that developed an extranet for construction and time management. Led JAD sessions, integration with Mobile and web-based platforms, industry taxonomies, change management, and secure messaging, ecommerce, and affiliate services. Managed financials, banking relationships, contractor staffing.
MODIS, St, Louis, MO
March 2006 – June 2006
Environment: Visual Studio 2005, SQL Server 2000, ASP.NET 2.0, .NET Framework 2.0, Language: VB.NET.
Coded significant part of large EPA sponsored internet site with over 50 screens, including several Wizards in ASP.NET 2.0 using VB.NET. Integrated InstantForumsASP, used CodeSmith and .netTiers modules with custom classes to speed development and go live in under 8 weeks with only two developers (myself and one other FTE). Active in deployment and coordination of fine-tuning, once the site was live. Also, created web-based Administrative Management system for a site involving 20 plus screens, coded stored procedures. Managed one other developer during QA process.
U.S. POSTAL SERVICE, St. Louis, MO
Sr. Programmer / Analyst 3
February 2005 to September 2005
Environment: Large VB 6.0 client, DB2 client-server using NEON servers.
Perform wide range of functions on large project including requirements gathering meetings with client, requirements document creation, solution design and architecture, general and detailed design document creation of enhancements, VB coding, Crystal Reports creation, COBOL analysis, methodology and process improvement, and testing. The Delivery Operations Information System (DOIS) is used by over 9000 of the largest post offices daily. Served in senior Business Analyst role on team of 20 enhancement contractors; led design of 3 of 4 major components of Phase 1. In Phase 2, took concept from vision (PowerPoint presentations) through requirements, design, database definition, general design, and customer signoff into coding. Fall ’05 release.
AON INFORMATION SYSTEMS, St. Louis, MO
July 2004-November 2004
Environment: VB.NET, ASP.NET, ASP 3.0, SQL Server 2000, AS400.
Worked on a wide range of issues including maintenance of applications that supported various internet sites and software for the call center for one of the nation’s largest appliance warranty insurers. Significant role in architecture, analysis, design, and coding of Enterprise file handling processes to create unified process to handle PGP, FTP, SQL Server DTS, custom file processing, and unified reporting using VB.NET. Also re-designed a portion of the payment financial settlement application in VB.NET adding transaction management
RST CONSULTING, St. Louis, MO
May 2004-July 2004
Environment: VB.NET, ASP.NET, SQL Server 2000.
Contracted through Grace Technologies as Technical Lead in design of POS Application Integration with Regional Justice Information System’s (REJIS) systems using Microsoft Retail Management Software (RMS) as a POS system. Major role in meetings with technical and end users and overall system architecture. Developed initial Project Plan using MS Project 2003, coded portions related to RMS integration. Interface development and Application Customization uses VB.NET and ASP.NET, COM+ through .NET Interop within RMS HTML browser. Worked with third parties to resolve issues related to customization of RMS through COM calls through internal and external browsers.
MARITZ, St. Louis, MO
March 2004-April 2004
Environment: ASP 3.0, SQL Server 2000 stored procedures, DTS.
Contracted through Jupiter Consulting to support a Maritz Loyalty Marketing team’s launch of a new website. Stepped in to help covered for Technical Lead who had to take personal leave for a family medical emergency shortly before launch. Provided analysis of integration issues, content and programming changes to the front-end of the sites that supported the consumer web site and the customer support call center.
MASTERCARD INTERNATIONAL, St. Louis, MO
February 2004-March 2004
Environment: Microsoft Access 2000.
Designed, coded, wrote documentation for, and deployed for User Acceptance Testing (UAT), a Time Tracking system. Enables disconnected asynchronous entry of time and expenses. Built with VB, Access 2002, XML on Windows platform.
MARKETING DIRECT, St. Louis, MO
July 2003-November 2003
Environment: VB.NET, ASP.NET, SQL Server 2000, Microsoft Access 2000.
Provided data analysis, documentation, and code review of existing processes. Designed and wrote some utilities in VB.NET. Coded, tested, and implemented some business rule changes to existing VB.NET applications running against SQL Server 2000. Created recommendations, wrote implementation protocol. Reprocessed over a year of a major insurance firm’s payment records to apply corrected business rules. Managed the implementation of the changes into the production environment. Retained to design and code a Production Control System for managing mail events that improved coordination with less staff. Access 2000 front-end, VBA code.
BLACKBAUD, INC., Charleston, SC
November 2002-June 2003
Environment: VB.6.0, VB.NET, SQL Server 2000, Sybase 7, Crystal Report Designer 7.
As part of the Enterprise Software Customization Team, designed, coded, tested and deployed program customizations for clients using VB 6.0 and VBA to meet their business needs. Also designed custom reports for clients using Crystal Report Designer 7.0. Worked on Team Methodology and Business Process improvement and Knowledge Management teams. Provided suggestions to top management for developer productivity improvements using .NET.
MAVERICK TECHNOLOGIES, Chesterfield, MO
September 2001-June 2002
Environment: VB 6.0, VB.NET, ASP, ASP.NET, Access, NT, Windows 2000, SQL Server 7.0/2000
On IT Projects team, did project management, design, programming, and implementation of projects using for several manufacturing clients and internal projects. Created a Recipe application for Continental Tire that read and wrote directly to Modicom Programmable Logic Controller (PLC) registers to speed product run changes (VB 6.0). Led .NET initiative for firm- saw strategic impact, developed and wrote business case, presented it to senior management, received funding for training for firm’s VB developers. Member of team that developed n-Tier .NET applications using SQL Server 2000, ASP.NET, VB.NET. Implemented .NET Framework Security schemas. Also was Webmaster.
A.G EDWARDS., St. Louis, MO
March 2000 - February 2001
Environment: VB.6.0, VSS.
As a Sr. Programmer/Analyst, worked on a large client-server application (Re-Org Optional Offers). Upgraded and re-designed large VB 3.0 application to VB 6.0. Integrated MS ADO Record sets with Sybase server-side cursors. Assisted in complete Object Oriented re-design of a major VB Client Server application using UML tools and objects to create a 3-Tier architecture separating User Interface, Business Logic, and Data layers. Created VB Software Specifications and Use Cases Test Cases. Utilized Microsoft Visual SourceSafe, Rational Visual Modeler. Following Microsoft 32-bit coding standards; rewrote SQL statements, upgrading third party and proprietary controls. Conducted code reviews, technical, and design reviews, provided re-design suggestions. Debugged prototype. Worked with Sybase, Tandem and mainframe databases and communication protocols, COM, and MS Project 98.
RST CONSULTING, St. Louis, MO
Managed all elements of the US Postal Service Dinero Seguro Project for Houlihan Office Solutions. Goal was to replace the pilot project's 1000+ leased PC's in 800+ US Post Offices in California, Texas, Illinois with USPS furnished equipment acquired from DEC. Responsibilities included creating and managing inventory control procedures, contracting labor. Developed procedures to implement on-site technical work including testing, revising USPS created procedures that involved ghosting image, LAN and dial-up configuration of WIN95 PC's. Recruited, trained, supervised teams of technicians in 3 states. Coordinated troubleshooting of WAN/LAN connectivity issues with USPS technical staff in Raleigh, N.C. Involved in hardware failure diagnostics/investigation procedures. Maintained positive relations with various USPS clients via E-mail, telephone contact to complete conversion to new hardware/software environment with minimal complications overcoming a variety of challenges. Designed, delivered all reports. Successfully completed project under budget.
Advance Power Conversion (APC)
Quickly did full SDLC work to create a website to support a new line of server room cooling units. Worked with ADP Engineering Team to create web service to calculate performance based on various key inputs. Managed internet site, infrastructure and deployment, and enhancements.
Contractor’s Collaborative Network LLC
Architect / Business Analyst /Project Manager
Led project to architect mobile project management / time entry solution aimed at cell phones and the construction industry initially. Included market analysis, led JAD sessions, IT architecture design (web and mobile platforms), database design, hands-on leadership of small coding team, and e-commerce/payment processing set-up, application deployment, enhancement management, and maintenance.
Actively led the full SDLC of the conversion of legacy Btrieve library and order tracking system and tape production system to a Client / Server system with a Microsoft Access back-end, Visual BASIC front-end running on NT Server with NT 4.0 workstations. Ran JAD sessions with staff to gather requirements and specifications. Completely re-designed and upgraded a custom library management system. Added greater order-entry detail, shipping information data capture and increased marketing data management functionality. Created automated module to produce web pages of new catalog pages. Provided user training. Configured and reloaded Server and workstations. Migrated btrieve bar code scanner functionality to VB 6.0. Environment: NT 4.0 Server on LAN with NT 4.0 Workstations.
ETL included creating an online catalog of 5000+ items by converting a legacy print document utilizing Excel and VBA. Also provided the data as an MS Access database and provided training of staff to facilitate its maintenance.
Internet sites include one funded by the EPA for Asthma Community resources using VB.NET, a site for seniors focusing on services available in the region that involved working with Area Agencies on Aging, social workers, hospitals, and wide range of private programs. ETL work and publishing of online resources guide for those with disabilities in coordination with St. Louis City. Designed and managed several small private websites and many intranet sites and worked on Wells Fargo Rewards site.
MERRILL LYNCH, St. Louis, MO
Responsibilities included serving individuals and firms with business, financial planning, and investment management. Services provided included: credit and cash management, asset allocation, investment selection, management and review.
Built significant clientele offering customized professional services to high net worth clients.
Created and presented seminars in Equity Portfolio Management, Bond Portfolio Management that created significant client relationships.
METLIFE / CENTURY 21 INSURANCE SERVICES, INC. St. Louis, MO
Director of Agencies, Branch Manager, Sales Manager, Sales Representative
Chosen to establish new subsidiary (Century 21 Insurance Services, Inc.) to offer insurance products through Eastern Missouri Real Estate Brokers' operations, integrating insurance marketing. Hired and trained Account Executives to service over 30 offices. P&L responsibility for all operations of Branch office including recruiting, training, motivation and supervision of Sales Representatives and Administrative staff and did pioneering work in using laptop PC's in insurance field sales.
Developed procedures, techniques and materials, methods and training for laptop PC use that increased representative productivity.
Developed training modules, materials for use by Directors of Agencies across U.S.
Increased profitability 200% by increasing sales and sales reps, and by cutting expenses.
Designed, presented and installed health plans, Cafeteria plans, retirement plans, 401(k) plans, supplemental and key person insurance programs increasing revenues.
St. Charles County Community College, St. Charles, MO – VB programming classes
Washington University, St. Louis, MO
M.B.A. Management (included Systems Design, Operations Management, and Labor Relations)
Washington University, St. Louis, MO
B.A. Psychology and Philosophy
PROFESSIONAL DESIGNATIONS, CERTIFICATIONS, TRAINING
Microsoft® Certified Professional (MCP)
Designing and Implementing Desktop Applications with Microsoft Visual Basic 6.0
Designing and Implementing Distributed Applications with Microsoft Visual Basic 6.0
Various Microsoft Training programs including: Windows 2000 migration, SQL Server 7.0 migration, Exchange Server 2000 migration, Visual Studio.NET , MS Project 2002
Total Quality Management
Chartered Financial Consultant (ChFC), American College, Bryn Mawr, PA.
Chartered Life Underwriter (CLU), American College, Bryn Mawr, PA